On the technical side 11-22-2016
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ADCC / NKC Systems Inc.

Computer Repair & Consulting Services

On the technical side 11-22-2016

Why isn’t my email being sent or received?

Email not being sent or received is a common complaint. You might think that sending and receiving email is a simple item that is under your control but there are a lot of things beyond your control that can affect delivery of your email.

Consider what happens when you send an email. You spend your time to compose the perfect email but it is never received by the recipient. What happened? You won’t know that your email wasn’t delivered unless you contact your intended recipient to confirm delivery but most of the time, you will receive an email to notify you of a failed sent email.

The majority of times the error email will tell you exactly why the email was “bounced” but you need to be able to decipher the error message. If you just set up a new email account but you haven’t been able to send successfully, your account user, password, or email server settings are probably not set correctly. Did you know that there is a send and receive server? You need to set up both correctly to send and receive.

Your Internet Service Provider, ISP, can make things easy. You don’t need to set up any server settings. You open a browser, log into the ISP, and go to the email page to access your email. You can contact your ISP to resolve any email problems.

If you use Outlook, Thunderbird or some other email client to manage your email, your email environment is a bit more complicated. You also need to know that Outlook is an application to manage your email. Outlook.com is a website used to manage your email. You need to know there is a difference between the two.

Using Google, Yahoo, or any other free mail service is easy to set up an email account but just wait until your email has a problem. It is a nightmare to resolve a problem on a “free” email account. You probably won’t be able to find a contact to help you clear up any problems.

Another big email problem is spam filters. The spam filters use lists of email accounts and domains that have sent spam. When an email address is listed in the blacklist, the email server will refuse to accept it. You may never have sent spam but someone that uses your email sending server did in the past.

This is just one more reason to eliminate spam. It also takes bandwidth from valid network traffic. You probably aren’t going to get any great product that is advertised using spam. If we all ignored spam, would it go away!



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ADCC /NKC Systems Inc.

1794 Bridge st ~ unit 8A

 Dracut, MA 01826


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